Accounting
Q: I have a billing problem/question.
A: Who to contact is based upon (1) what program you are in and (2) where you are taking class (or live if taking an online class):

• For all programs in Cleveland, Ohio -- ext. 3265 or 800-234-5327 selection 2 (LEAP Accounting)
• For Nursing or Graduate Education Programs, except Cleveland -- ext. 2878 (800-621-8667) (APS Accounting Office)
• For Business & Management programs -- ext. 3265 or 800-234-5327 selection 2 (LEAP Accounting)
• For undergraduate and graduate electives -800-621-8667 (AGS Accounting) ext. 2878.
• For Canter (videotape) classes -- 800-669-9011 (Canter & Associates)
• For PLS classes -- 800-862-7263 (Performance Learning System, PLS)

Advisor
Q: How can I make an appointment to meet with my advisor?
A: If you are attending an IWU regional site, call that site to arrange an advising appointment:

• Cleveland, OH -- 216-525-6160
• Cincinnati, OH -- 513-881-3619
• Dayton, OH -- 513-881-3619
• Columbus, IN -- 812-376-7346
• Fort Wayne, IN -- 260-918-1203
• Indianapolis, IN -- 317-818-4853
• Louisville, KY -- 502-261-5015
• Merriville, IN -- 219-769-5100
• Online students -- ext. 1518 (800-621-8667)

Attendance Policy
Q: What is our attendance policy?
A: Under emergency circumstances, a student may be allowed one (1) absence in courses that are five class sessions (workshops in online classes) or fewer in length, or two (2) absences in courses that are more than five class sessions (workshops) in length. For online classes, to be counted present, there must be at least one submission or posting of an assignment or in a discussion forum assigned during that workshop.

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Career Counseling/Job Placement
Q: Does APS have any type of career and/or job placement for current students/alumni?
A: Some resources are available at http://www.indwes.edu/careerservices/APS_students/, which includes a link to IWU's Center for Life Calling and Leadership (http://clcl.indwes.edu). You may also call this office at ext. 2520 (800-621-8667).

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Change of Student Information
Q: I have a change of address (phone number, email, name, etc.), who do I contact?
A: You can change this information by filling out an online form at https://secure.indwes.edu/aps/addressupdate/. You may also call ext. 2359 (800-621-8667) (Student Services) to facilitate the change. If you are changing a name, official documentation of the change will first be required by the University.

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Class Reps
Q: What role does our class rep play (onsite students)?
A: The class rep is a link between the cohort group and the IWU main office. They advocate on behalf of the cohort and pass along information.

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CLEP/DANTES Tests
Q: Can you tell me about CLEP and DANTES tests?
A: They can be used to earn college credit, which may be used to fulfill liberal arts and general elective credits for an APS bachelor's degree. These tests are available at each IWU Education Center or check with your Academic Advisor for off-site locations. You may obtain a registration form from your advisor or call ext. 2881 (800-621-8667) in Student Services.

Click here for test information.

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Computers
Q: I am an APS student and want to purchase Office Suite XP.
A: Call ext. 2652 (800-621-8667) (AGS Administration, Front Desk).

Q: Issue with laptop provided by APS.
A: Call ext. 2777 (800-621-8667) (Laptop Distribution).

Q: I need technical support (e.g., lost username/password, unable to open/download documents, etc.)
A: Call 765-677-2678 (Center for Distributed Learning, Online Support Desk).

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Crisis
Q: I have a crisis and would like some prayer support and/or spiritual advising.
A: Most of our employees would be happy to pray with/for you, or you may call ext. 2359 (800-621-8667) to be connected with a chaplain. You can also request a local pastoral referral by completing the form at http://caps.indwes.edu/StudentServices/chaplain/index.htm.

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End-of-Course Surveys
Q: How do I complete an end-of-course survey?
A: Some paper surveys are conducted but most are completed online at http://survey.indwes.edu. If you cannot complete it online, call ext. 2886 (Research Specialist) to get the form mailed to you.

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Enrollment in Electives
Q: How do I enroll in an undergraduate elective course?
A: Contact your Academic Advisor; information is also available at http://caps.indwes.edu/electives/undergraduate/

Q: How do I register for a Lee Canter video course?
A: Call 800-669-9011 (Canter & Associates) or register online at http://www.canter.net/.

Q: How do I register for a Performance Learning System (PLS) class?
A: Call 800-862-7263 (PLS) or register online at http://www.plsweb.com/.

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Facilitators/Instructors
Q: How do I find out who my next facilitator/instructor will be and his/her contact information?
A: Contact the Faculty Scheduler:

• Associate Programs -- ext. 2358 (800-621-8667)
• Bachelor Business Programs -- ext. 2867 (800-621-8667)
• Electives -- ext. 2385 (800-621-8667)
• Master Business Programs -- ext. 2529 (800-621-8667)
• BSN -- ext. 4197 (800-621-8667)
• Grad Ed (MED, TTT, PLP) -- ext. 2884 (800-621-8667)
• Graduate Nursing -- ext. 2898 (800-621-8667)
• Online Associate Programs -- ext. 2054 (800-621-8667)
• Online Bachelor Business Programs -- ext. 2054 (800-621-8667)
• Online Master Business Programs -- ext. 2477 (800-621-8667)
• Online MED -- ext. 2459 (800-621-8667)
• Online RNBS -- ext. 2459 (800-621-8667)

• For classes in Cleveland, Ohio -- 216-525-6160 or 800-621-8667 ext. 6160 (Regional Dean)
• For classes in Cincinnati or Dayton, OH -- 513-881-3600 (Regional Dean)
• For classes in Louisville or Lexington, Kentucky -- 502-261-5000 (Regional Dean)

• For MED online -- ext. 2842 (800-621-8667)
• For ASB online -- ext. 2391 (800-621-8667)
• For BSM and BSBIS online -- ext. 2391 (800-621-8667)
• For Special Education Online (SEDO) -- ext. 2078 (800-621-8667)

• For MED onsite -- ext. 2278 (800-621-8667)
• For Transition to Teaching (TTT) -- ext. 2039 (800-621-8667)
• For Principle Licensure Program (PLP) -- ext. 2874 (800-621-8667)
• For Nursing -- ext. 2357 (800-621-8667)
• For undergraduate electives -- ext. 2645 (800-621-8667)
• For ASB or ASGS onsite -- ext. 2883 (800-621-8667)
• For Business & Management Bachelor's programs onsite -- ext. 2897 (800-621-8667)
• For MBA and MSM onsite -- ext. 2882 (800-621-8667)

Financial Aid
Q: Various Financial Aid questions
A: Call ext. 2516 (800-621-8667) (Financial Aid)

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Grades
Q: What is the process for appealing an unfair grade?
A: You should first contact your instructor for a full explanation of the grade given and the basis for making the grade. If there is no resolution, your next step is to contact the department secretary to begin the formal grade appeal process:

• For onsite Business & Management classes -- ext. 2345 (800-621-8667)
• For onsite Nursing classes -- ext. 2898 (800-621-8667)
• For onsite Graduate Education classes -- ext. 2384 (800-621-8667)
• For General Studies (undergraduate electives) -- ext. 2385 (800-621-8667)
• For online undergraduate classes -- ext. 2054 (800-621-8667)
• For online graduate classes -- ext. 2477 (800-621-8667)

Independent Study
Q: What is the procedure for taking an independent study class?
A: Contact the department secretary:

• For onsite Business & Management classes -- ext. 2345 (800-621-8667)
• For onsite Nursing classes -- ext. 2898 (800-621-8667)
• For onsite Graduate Education classes -- ext. 2384 (800-621-8667)
• For General Studies (undergraduate electives) -- ext. 2385 (800-621-8667)
• For online undergraduate classes -- ext. 2054 (800-621-8667)
• For online graduate classes -- ext. 2477 (800-621-8667)

IWU Merchandise
Q: Where can I buy IWU merchandise?
A: You can view what is available and order online at the campus bookstore website: http://www.iwubookstore.com/.

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Library Services
Q: What kinds of library services are available to APS students?
A: Off Campus Library Services (OCLS) is available to assist you with research--identifying what material is available and obtaining it for you. Assistance is available at http://www.indwes.edu/ocls/, by email at ocls@indwes.edu, or telephone at 800-521-1848.

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Potential/Prospective Student
Q: I am a potential/prospective student with various types of questions. Whom should I contact?
A: Who to contact is based upon (1) what program you are interested and (2) where you want to take class (or live if you want to take an online class):

• For all programs in Cleveland, Ohio -- ext. 6200 (800-621-8667) or 216-525-6200 (LEAP)
• For Nursing or Graduate Education Programs, except in Cleveland -- ext. 2860 (800-621-8667) or 800-895-0036 (Adult Enrollment Services, AES).
• For Business & Management programs:
  • Indiana -- ext. 3265 or 800-234-5327 selection 1 (LEAP)
  • Kentucky -- 502-412-9370 (LEAP)
  • Online -- ext. 3265 or 800-234-5327 selection 1 (LEAP)
• Undergraduate and graduate electives -- 800-621-8667 ext. 2343 (General Studies-Electives Specialist).
• For Canter video courses -- 800-669-9011 (Canter & Associates) or register online at http://www.canter.net/.
• For PLS courses -- 800-862-7263 (Performance Learning System, PLS) or register online at http://www.plsweb.com/.

Project Teams
Q: How can I find out more about Project Teams?
A: Click here to download the Project Teams Manual for additional information (This file requires Adobe Acrobat Reader to view.) 

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Student Services
Q: All other Student Services questions.
A: Call ext. 2359 (800-621-8667).

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Teacher License Renewal
Q: Question about teacher license renewal.
A: Call ext. 2457 (800-621-8667) (Teacher Licensing Advisor).

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Textbooks/Course Material
Q: Issue with textbook/course materials (e.g., received wrong materials, haven't received books yet, withdrew from class and want to return, buy back policy, etc.).
A: For book buy back, go to: www.agsbookstore.com/apsbook/buy_quote.asp
A: If student is in a Canter or PLS class, ext. 2360 or 2342 (800-621-8667) (Grad Ed Electives).
A: All others, opt 6 (800-621-8667) or 765/677-2854 (Textbook Distribution)

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Transcripts
Q: How do I request my IWU transcript?
A: You can request your transcript via mail or fax. A form is available in our office or you may print a copy of the form at http://www.indwes.edu/Records/transcripts.htm. If not using this form, include your full name, student ID number or social security number, address or fax where you want the transcripts to be sent, your home mailing address, your telephone number, and number of transcripts requested (cost is $3 per transcript by mail, $10 by fax). If you fax us your request, please include your daytime phone number and a Visa or MasterCard card number with expiration date. You must include your written signature. To order your transcript:

By mail: Indiana Wesleyan University Attn: Records Office 4201 S. Washington St. Marion, IN 46953

By fax: (765) 677-2662 Payment by credit card only.

For more information, contact the Records Department at recordsinfo@indwes.edu or call ext. 2966 (800-621-8667)

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Transfer Credit
Q: Why don't we accept transfer credit for core classes?
A: IWU has a generous transfer of credit policy for electives and will accept the majority of courses toward the student's degree as long as a C or better is earned and it is from a regionally accredited institution (even technical credits). However, the core constitutes the major that IWU is going to award the student and therefore meets the required residency requirement in order for IWU to be the degree-granting institution.

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Weather
Q:Is class going to be canceled tonight (or on Saturday) because of weather?
A: Decisions are made for each locality that is affected by inclement weather through consultation between the Deans/Program Directors/Regional Officials. Class Representatives will be contacted between 3 & 4 pm regarding postponed evening classes.

NOTE: For Saturday classes, course facilitators, in consultation with the various regional officers and/or the program director, are responsible for making weather-related decisions in the context of ensuring the safety of students and faculty, and communicating those decisions in a timely way to the class members.

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Withdrawal/Re-Enter Core
Q:How do I withdraw from an individual class or the whole core program (or re-enter a core)?
A: You must withdraw from a course (or re-enter a course) through the Registration Change Counselor, ext. 2877 or 2911 (800-621-8667) in Student Services. For Grad Ed electives, call ext. 2885 (800-621-8667). The Registration Change Counselor will help you decide when to retake the course (temporary withdrawal), determine why you are withdrawing (permanent withdrawal), and notify all the pertinent IWU departments of the changes. If you do not withdraw before the end of class, an "F" will be issued, so it is important that this action take place properly. Your financial aid may be affected by making changes in your registration.

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